Frequently Asked Questions About AV Hire and Installation
AV Hire Questions:
What types of AV equipment do you offer for hire?
We provide a full range of audio, lighting, video, and staging equipment, including speakers, microphones, projectors, LED walls, mixing desks, and more.
Can you provide a full event production service?
Yes! We offer complete event production, including setup, operation, and on-site support for sound, lighting, and visuals.
Do you offer delivery, setup, and collection services?
We offer flexible hire periods, from one-day rentals to long-term hires. Let us know your requirements, and we’ll tailor a package for you.
How long can I hire equipment for?
Yes, we can deliver, set up, and collect all hired equipment. We also offer dry hire if you prefer to collect and set up yourself.
Do you provide on-site technical support?
Absolutely! We can provide experienced technicians to run the equipment and ensure your event runs smoothly.
Can you help me choose the right equipment for my event?
Yes, our team can recommend the best AV solutions based on your event size, venue, and technical needs.
Do you provide outdoor event AV solutions?
Yes, we have weather-resistant sound, lighting, and video equipment designed for outdoor events.
What happens if I have a technical issue during my event?
We provide support options, including phone assistance and on-site engineers if required. However, we recommend you consider booking an AV technician to be on hand for the event itself for ultimate peace of mind.
How far in advance should I book equipment for my event?
We recommend booking as early as possible, especially for peak seasons. However, we do accommodate last-minute requests where possible.
Do you offer discounts for long-term hires or repeat customers?
Yes, we provide discounts for extended hire periods and business or trade customers. We also have a range of cost effective packages for charities and third sector Get in touch to discuss your needs.
AV Installation Questions:
What types of AV installations do you offer?
We install audio, video, lighting, and control systems for venues, businesses, houses of worship, pubs, clubs, schools, stadia and more.
Can you design a custom AV system for my space?
Yes, we offer tailored AV solutions to suit your venue, budget, and technical needs.
Do you supply the equipment, or do I need to purchase separately?
We supply, install, and configure all necessary equipment as part of a full-service package.
How long does an installation take?
The timeline varies depending on the project size, but we always work efficiently to minimize disruption to your venue.
Do you offer training on how to use the installed system?
Yes, we provide full training and documentation where required to ensure your team can operate the system confidently. We aim to make most of our systems practically training free thanks to the simplicity of the user interface design.
What kind of support do you provide after installation?
We offer ongoing maintenance, remote support, and call-out services to keep your system running smoothly.
Can you upgrade or expand my existing AV system?
Yes, we can assess your current system and recommend upgrades or additional features.
What warranty do you offer on installed equipment?
All new equipment comes with a manufacturer’s warranty, and we offer additional service packages for long-term support. We back our own workmanship for the lifetime of the system.
Can you integrate the AV system with my existing technology?
Yes, we specialise in integrating new AV solutions with your existing IT and building control systems. We love a challenge but will also advise you if the project is best rethought and replacement is preferable.
Do you offer financing or leasing options for AV installations?
Yes. We can discuss flexible payment options and leasing plans to suit your budget and cash flow needs.